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Frequently Asked Questions (FAQ)
1. Can I customize my engagement ring?
Answer: Absolutely—your ring should be as unique as your love story. At De Éternel, customization is our specialty. Pick your metal, tweak the size, add an engraving—whatever your heart desires, we’ll make it happen. Our design experts are here to turn your dream into a reality, crafting a one-of-a-kind piece that’s yours alone.
2. How long will it take to receive my order?
Answer: Every moment counts. Our flexible shipping options ensure your ring arrives when you need it, as all our products are handmade by our Artisan, you receive your order through our delivery by Fedex or DHL. Average shipping time will be 7-16 days depending on design, but if you’re racing toward a proposal, our expedited shipping has your back. At De Éternel, we’re obsessed with getting your magic to you on time, without delay.
3. How can I contact customer service if I have questions?
Answer: We’re always just a heartbeat away. Whether it’s a quick call, an email, or a live chat, our dedicated customer service team is ready to assist—day or night. Questions about your order? Need help picking the perfect ring? We’ve got answers and expertise to share. At De Éternel, you’re never alone on this journey.
4. How should I care for my ring to keep it looking its best?
Answer: Your ring is a forever treasure, and keeping it radiant is easy. A soft cloth and mild soap will do the trick—gentle care for lasting brilliance. Skip the harsh chemicals and extreme heat, and if you want it to dazzle like day one, let us pamper it with our professional cleaning services. De Éternel is here to keep your love shining bright.
5. What makes De Éternel different from other diamond retailers?
Answer: We’re not just a store—we’re a promise. De Éternel blends ethical sourcing, jaw-dropping quality, and a customer experience that feels like a warm embrace. We’re transparent about every step, from creation to delivery, and we pour heart into every detail. Other retailers sell diamonds; we craft legacies.
6. What is the heritage behind De Éternel?
Answer: De Éternel was born from a vision: luxury that’s ethical, innovative, and personal. Our heritage fuses timeless craftsmanship with modern technology, creating diamonds that honor both the planet and your story. We’ve built trust with thousands of happy couples through unwavering transparency, quality, and care—values we live by every day. Trust De Éternel because we’re not just a brand—we’re a legacy of love you can believe in.
7. What are lab-grown diamonds?
Answer: Lab-grown diamonds are real diamonds—crafted with cutting-edge precision in a laboratory, not mined from the earth. They boast the same breathtaking sparkle, unmatched durability, and flawless clarity as natural diamonds, with identical physical, chemical, and optical properties. The difference? We recreate nature’s process, delivering stunning diamonds at a fraction of the cost. At De Éternel, you’re not just getting a diamond—you’re getting luxury redefined, accessible.
8. How do I know the quality of my lab-grown diamond?
Answer: Trust is everything, and we’ve got you covered. Every De Éternel lab-grown diamond comes with a IGI certification detailing its cut, color, clarity, and carat weight—your proof of perfection. Plus, our expert team hand-inspects each stone to ensure it meets our sky-high standards. When you choose De Éternel, you’re choosing uncompromising quality you can see and feel.
9. What is your return or exchange policy?
Answer: We’re all about your peace of mind. That’s why our return and exchange policy is hassle-free and customer-first. If your ring doesn’t steal your breath away, return or swap it within 30 days in France and Hong Kong or within 14 days for international shipment—no stress, no fuss. Our friendly team will guide you every step of the way, because at De Éternel, your happiness isn’t just a promise—it’s our mission.
10. Can I resize my ring if it’s not the right size?
Answer: Yes, we’re happy to help! At De Éternel, we provide free resizing for your ring—just ship it back to us, and we’ll take care of the rest. Once we receive your ring, our skilled jewelers will adjust it with precision, a process that typically takes 15-30 days. After that, we’ll send it back to you, perfectly sized and ready to wear. We want your ring to feel just right, and we’re committed to making that happen at no extra cost!
